Privacy Policy

1. Introduction

THE PROP FACTORY (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([Your Website URL]) or use our event hire and styling services.

By accessing our website or using our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our website or services.

This policy complies with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, international privacy laws such as the General Data Protection Regulation (GDPR) for visitors from outside Australia.

2. Information We Collect

2.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Event details (e.g., location, dates, preferences)
• Payment information

2.2 Non-Personal Information

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the website
• Referring website or search terms

3. How We Collect Information

• Forms submitted on our website (e.g., booking inquiries, contact forms).
• Direct communication via email, phone, or in-person.
• Cookies and similar tracking technologies when you visit our website.

4. Use of Information

• Provide and manage our event hire and styling services.
• Respond to inquiries, bookings, and customer support requests.
• Process payments and manage transactions.
• Improve our website and services.
• Send marketing communications (with your consent).
• Comply with legal obligations.

5. Disclosure of Information

• We do not sell or rent your personal information.
• We may disclose information to service providers and third parties who assist us in delivering services (e.g., payment processors, logistics providers).
• Law enforcement, government agencies, or legal advisors if required by law.
• Third parties with your consent or as part of a merger, acquisition, or business transfer.

6. International Data Transfers

If you access our website from outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers are located. By using our website, you consent to such transfers in compliance with applicable privacy laws.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, including:

• Secure servers and encryption for sensitive data.
• Regular security audits and updates.
• Limiting access to personal information to authorized personnel only.

Despite these measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

• Enhance your website experience.
• Analyze website traffic and performance.
• Deliver targeted advertisements.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Your Rights

9.1 Under Australian Privacy Laws

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for direct marketing.

9.2 Under GDPR (for European Users)

• The right to erasure (to have your data deleted).
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to data processing.

To exercise your rights, please contact us at info@thepropfactory.com.au.

10. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:
info@thepropfactory.com.au